Refund Policy

At Think Savvy Group, your satisfaction is our top priority. We are committed to delivering high-quality digital marketing services that meet and exceed your expectations. However, we understand that circumstances may arise where you might seek a refund. Please review our refund policy below to understand the terms and conditions.

Refund Eligibility

Service Dissatisfaction: If you are not satisfied with the services provided, you may be eligible for a refund, subject to the conditions outlined below.
Project Cancellation: Refunds are available if you choose to cancel a project before work has commenced. Once work has begun, refunds will be prorated based on the amount of work completed.
Non-Deliverable Services: If Think Savvy Group fails to deliver the agreed-upon services due to unforeseen circumstances, you are entitled to a full refund.

Conditions for Refund

Notification Period: Refund requests must be submitted within 15 days of the service delivery or project completion. Requests made after this period will not be eligible for a refund.
Documentation: Refund requests must be accompanied by a clear and detailed explanation of the reasons for the refund, along with any relevant documentation that supports your claim.
Partial Refunds: In cases where partial work has been completed, a partial refund may be issued based on the percentage of work not delivered or the level of dissatisfaction with the delivered services.
Non-Refundable Services: Certain services, such as consultation fees, design fees, and third-party costs, may be non-refundable. These will be clearly communicated to you before the commencement of the project.

Process for Refund

Request Submission: To request a refund, please email our support team at info@thinksavvygroup.com with your order details and reason for the refund.
Review and Response: Our team will review your request and respond within 7 business days. We may request additional information or clarification to process your refund.
Refund Issuance: Approved refunds will be processed within 14 business days of approval. Refunds will be issued via the original payment method or another agreed-upon method.

Disputes and Resolutions

If you are not satisfied with the outcome of your refund request, you may escalate the matter to our management team for further review. We are committed to working with you to reach a fair and reasonable resolution.

For any questions or concerns about our refund policy, please contact us at support@thinksavvygroup.com or call us at info@thinksavvygroup.com. We're here to assist you.

Thank you for choosing Think Savvy Group. Your trust is important to us, and we strive to ensure a positive experience with every service we provide.